Frequently Asked Questions

Our air freight service typically takes 3–5 working days from our collection cut-off to delivery at our Lagos office. Consignments are consolidated and dispatched every Friday from our Purfleet warehouse.

Sea freight to Nigeria typically takes 4–6 weeks from the vessel’s sailing date. This option is best for large, heavy or non-urgent consignments where cost is the priority over speed.

Prohibited items include narcotics, firearms and ammunition, counterfeit goods, and certain food products without proper certification. Our team will advise you on any specific restrictions when you request a quote.

Yes. We work with licensed clearing agents to handle customs documentation and clearance at Nigerian ports and airports, guiding you through all required paperwork for a smooth import process.

Yes. Once your shipment is booked and dispatched you will receive a tracking code. Enter it in our shipment tracking tool on the homepage, or call our office for a direct status update.

Costs depend on weight, dimensions, and cargo type, as well as whether you choose air or sea freight. Use our instant quote form to get a tailored price in minutes, or contact our team directly.

Yes. Our You Shop — We Ship service lets you order goods from UK retailers, and we take care of collection, consolidation and delivery to Nigeria on your behalf.

Always confirm bookings and payment details through our official contact channels. See our Legal Notice & Anti-Fraud Warning for guidance on verifying genuine communications from us.

We recommend all customers arrange cargo insurance to cover the full replacement value of their goods. See our Terms & Conditions for details, or ask our team when booking.

We accept bank transfer and other agreed payment methods. A convenience fee may apply for card or certain electronic payments.

Can’t find the answer you’re looking for? Contact our team and we’ll be happy to help.

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